Mr. Popowich leads LACERA’s member benefit operations, providing oversight of the Member Services, Benefits, Disability Retirement, and Quality Assurance divisions. He has over 30 years of experience in customer service management and business administration across multiple industries, including banking, telecommunications, and internet services, as well as the public sector. He specializes in process improvements.
In his role, Mr. Popowich oversees the administration of retirement, disability, and survivor benefits while guiding the delivery of accurate, timely, and responsive member service. He ensures that operational practices align with applicable laws, policies, and Board direction, and leads initiatives that strengthen the member experience and improve operations. He also advances staff development, performance standards, and quality control measures to enhance service delivery, support sound benefit administration, and promote consistency and accountability.
At LACERA, Mr. Popowich held the positions of Manager of the Member Services Call Center and Division Manager of Member Services before joining the executive team. He has also served as a long-time liaison to the Operations Oversight Committee. Mr. Popowich received his Bachelor of Science degree in Business Management from the University of Phoenix.
